Effective date: 20 May 2026 · Last updated: 31 July 2026
These terms govern the Create Prints website, API, Model Context Protocol (MCP) service, artwork-generation features, and sales of physical prints (together, the "Service"). The Service is provided by Viable Digital Limited, trading as Create Prints ("we", "us" or "our").
Viable Digital Limited is registered in England and Wales under company number 13599956. Our registered office is Office 4, 8–9 Rodney Road, Portsmouth, England, PO4 8BF. Contact us at [email protected].
You must be at least 13 years old to create an account or use the Service. If you are under 18, you must have permission from a parent or legal guardian. If you are not legally able to enter a purchase contract in your location, your parent or legal guardian must review and agree to these terms and place any order on your behalf. The adult placing the order is the customer and is responsible for the order and payment.
You are responsible for information submitted through your account and for keeping passwords, API keys, and access tokens secure.
Notify us promptly if you suspect unauthorised use. We may ask you to verify account or order information where reasonably necessary for security or fraud prevention.
Artwork generated directly on createprints.ai, including its prompt, title, description, and generated image, is public and may appear in our gallery and catalogue. Do not use the website generation flow for confidential information or personal information about another person.
Prompts and artwork submitted from an authenticated private ChatGPT conversation or another private MCP-connected client are private to that user and are not added to the public gallery unless the user separately chooses to publish them. Our Privacy Policy explains the service-provider access needed to operate these features.
A personalised print is made from artwork created or materially adapted for you, including artwork generated from your prompt or produced from an image you upload or import. It is manufactured to your specifications after you order it.
A catalogue print uses pre-existing public artwork that was not created or materially adapted for you. Choosing from standard sizes, materials, or frame options does not by itself necessarily make a catalogue print personalised. These categories have different change-of-mind cancellation rights, explained in section 7 and our Returns Policy.
Before paying, you can review the product, artwork, size, frame or finish, quantity, delivery address, postage, and total price. Please correct any error before selecting the payment button.
Your order is an offer to buy. A contract is formed when we accept the order and send a payment or order confirmation. An automated receipt does not require us to accept an order affected by an obvious pricing or technical error.
If we cannot accept or fulfil an order, we will tell you and refund any amount paid. We may refuse an order for a lawful reason, including unavailability, destination restrictions, suspected fraud, or prohibited content.
Product prices and postage are displayed before payment. Viable Digital Limited is not currently registered for UK VAT and does not add UK VAT to orders. For US orders, any sales tax we are required to collect will be shown at checkout. The total displayed on the payment button is the amount you authorise us to charge.
Payments are handled by a specialist payment provider. We do not store full payment-card numbers. Your bank or payment provider may apply its own currency-conversion or account fees, which are not charged by us.
We use print-production and fulfilment partners. Orders are normally routed to a facility in the delivery country, but the precise facility depends on product and operational availability. Estimated production and delivery ranges are set out in our Shipping Policy and, where available, at checkout. Dates are estimates unless we expressly agree a guaranteed date.
We remain responsible for the goods while they are in transit. Risk passes to you when you, or a person you nominate other than the carrier, takes physical possession. Nothing in these terms removes your rights if goods are late, lost, damaged, faulty, or not as described.
Great Britain personalised prints. The statutory change-of-mind cancellation right does not normally apply to goods made to your specification or clearly personalised. We will nevertheless try to cancel and refund a personalised order if you contact us before it is submitted for production. Cancellation is not possible after production submission.
Great Britain catalogue prints. A consumer in Great Britain may cancel a distance order for a non-personalised catalogue print within 14 days after delivery, then return it within a further 14 days. The detailed process, return-cost rules, and model cancellation form are in our Returns Policy.
US change-of-mind returns. We do not offer change-of-mind returns for US orders unless applicable state law requires otherwise or we agree in writing before purchase.
These rules do not affect rights relating to faulty, damaged, misdescribed, or incorrectly supplied goods.
UK consumer goods must be of satisfactory quality, fit for any purpose we agreed, and match their description. UK consumers may have rights to reject, repair or replacement, a price reduction, or a refund under the Consumer Rights Act 2015. US consumers may have applicable federal and state warranty rights.
Screen settings and printing processes can produce minor differences in colour, crop, texture, or finish. This does not excuse a material mismatch with the confirmed order or remove any statutory right.
The ChatGPT application supports purchases of physical prints only. Any generation credits offered separately on createprints.ai are used to access artwork-generation services and are governed by the information shown when the credits are obtained.
Where UK cancellation rights apply to a paid digital service, we will ask for any legally required request to begin performance during the cancellation period and any acknowledgement concerning loss of the right to cancel. Used credits are not refundable merely because you dislike an AI-generated result, but this does not affect remedies for a verified service fault or any right that cannot legally be excluded.
You retain rights you already hold in prompts and images you submit. You give us a non-exclusive, worldwide licence to host, copy, adapt, transmit, and process that content as needed to operate the Service, generate artwork, prepare print files, manufacture and deliver orders, prevent abuse, and provide support.
For content generated directly on the website, this licence also permits us to display the prompt and artwork publicly and offer the artwork as a catalogue print. The licence for public display ends when we remove the content from the public Service, except for reasonable technical backups, existing customer orders, and legal record-keeping.
Subject to your compliance with these terms, you may use generated artwork for personal or commercial purposes to the extent permitted by law and by any applicable model-provider restrictions. AI outputs may not be unique, may resemble other outputs, and may not qualify for copyright protection in every jurisdiction. We do not provide an intellectual-property clearance opinion.
You must have the rights and permissions needed for anything you submit and for the requested use. You must not submit confidential content or personal images without appropriate authority.
You must not use the Service to:
We may reject content or suspend access where reasonably necessary to investigate or address a breach. Where appropriate, we will explain the reason and provide a way to contact us.
Anyone may report potentially illegal, unsafe, abusive, or rights- infringing public content through our content-reporting process. We will assess reports and take proportionate action, which may include restricting or removing content, suspending an account, preserving evidence, or making a legally required report to an authority.
The Service relies on specialist payment, hosting, AI-generation, production, fulfilment, and delivery providers. Their availability can affect the Service, but using a provider does not remove our obligations to you as the seller of a Create Prints order. We may change providers where this does not materially reduce the service or your legal rights.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of rights that cannot be excluded under consumer law.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, or for business losses arising from a consumer use of the Service.
If you use the Service wholly for business purposes, then to the extent permitted by law we exclude liability for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill, or anticipated savings. Our aggregate liability for business use in any 12-month period will not exceed the greater of £100 and the amount paid to us for the affected Service in that period. This business limitation does not apply to payment obligations, misuse of intellectual property, fraud, or liability that cannot lawfully be limited.
You may close your account by contacting us. We may suspend or close an account for a material breach, security risk, fraud, legal requirement, or discontinuation of the Service. We will give reasonable notice where the circumstances permit.
If we discontinue a paid service for reasons unrelated to your breach, we will provide the service already paid for or an appropriate refund for the unused portion. Changes to these terms apply prospectively and do not alter an order already accepted unless required by law or agreed with you.
Send complaints to [email protected] or to our registered office. Include your order number where relevant. We will investigate and respond as soon as reasonably possible.
These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, but this does not deprive a consumer in Scotland, Northern Ireland, the United States, or another applicable jurisdiction of mandatory protections or any right to bring proceedings in a court available under local law.