Effective date: 26 May 2026 · Last updated: 21 July 2026
This policy applies to physical prints sold by Viable Digital Limited, trading as Create Prints. We are registered in England and Wales under company number 13599956. Our registered office is Office 4, 8–9 Rodney Road, Portsmouth, England, PO4 8BF.
We currently accept delivery addresses in Great Britain (England, Wales and Scotland) and the United States only. We do not currently deliver to Northern Ireland. Orders submitted for another destination may be rejected and refunded.
Each print is made after the order is accepted. We use a specialist print-on-demand fulfilment network that normally routes Great Britain orders to a UK facility and US orders to a US facility. The actual manufacturer or production facility may vary by product, size, frame, capacity, and availability.
If local production is unavailable and a cross-border alternative would materially change the delivery time or create an import charge for you, we will seek your agreement before proceeding or cancel and refund the affected order.
Production time is separate from carrier transit time. Typical production estimates are:
Business days exclude weekends and relevant public holidays. A quality check, unusually complex product, peak period, or production issue may take longer. If that would cause a material delay, section 8 applies.
Typical standard carrier transit after dispatch is approximately 2–3 business days within Great Britain and 4–6 business days within the US.
Combining production and standard transit, most orders should arrive in the following estimated ranges after the order is accepted:
These are estimates rather than guaranteed dates. Any more specific date or range displayed at checkout or expressly agreed with you takes priority.
Available shipping options and their prices are shown before payment. Availability depends on the destination, product, quantity, and production facility. We may use a comparable carrier service if the selected service becomes unavailable, provided this does not materially reduce the service you purchased.
Where tracking is available, we will send tracking information after dispatch. Some standard Great Britain services may be untracked. Carrier scans can take time to appear, but we remain responsible for the order until it is delivered to you or your nominated recipient.
Check the recipient name, street, unit or apartment, postcode or ZIP code, country, and contact information before paying. Contact [email protected] immediately if you notice an error.
We will try to correct an address before production or dispatch, but changes may not be possible once the order enters production. If a delivery fails solely because the address supplied was materially wrong, reasonable evidenced reproduction or redelivery costs may apply.
Risk remains with us until you, or a person you nominate other than the carrier, takes physical possession. If a parcel is damaged, contains an incorrect item, or appears lost, contact us and review our Returns and Cancellation Policy.
Keep damaged goods and packaging while we investigate. For a lost parcel, we may need to complete the carrier's investigation before confirming a replacement or refund, but this will not remove a remedy or deadline that applicable law gives you.
If we become aware that we cannot ship within an agreed timeframe, we will notify you and provide any option required by applicable law, which may include accepting a revised date or cancelling for a prompt refund.
For Great Britain orders, we will deliver without undue delay and no later than 30 days after the contract is formed unless a different period is agreed. Your statutory cancellation rights for late delivery remain unaffected. For US orders, if we cannot ship within the stated time, or within 30 days where no shipping time was stated, we will seek consent to the delay or provide a prompt refund as required by applicable law.
Orders are normally produced domestically in the delivery country, so we do not expect the recipient to pay import duty. Any tax we are required to collect will be included in or shown as part of the total before payment. We will not proceed on the basis that you must pay an undisclosed import charge.
For delivery help, email [email protected] with your order number. Written complaints and legal notices may also be sent to Viable Digital Limited at the registered office above.